1. How do I request a catalog?

Answer:

• FREE (1) Catalog & Price List.
• Additional Catalogs are FREE with courier# (i.e. UPS, Fedex)
• FAX Request  0r Email Request

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2. How do I order a Sample or place an Order?

Answer:

Samples Orders

• PREPAID by CREDIT CARD or approved NET 30

• Email or Fax Sample PO (No Verbal Orders)

• Samples are BILLED first column on an (A)

• Provide Distributor ID # (i.e. ASI, UPIC, Sage)

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3. How do you customize your products?

Answer:

• Canvas Products - Our line of Canvas Bags embroider very well. Placement of logo is different for each style of bag and will be determined after consultation with embroiderer.
• Sarongs and Swim Wraps (Prefix - PR) - Sarongs are best screen printed and location is at your discretion.
• Straw Products (Prefix - CE) - Our line of Straw Bags are not designed for embroidery. We suggest custom wood hang tags. Call for quote.
• Placement of logo is different for each style of bag and will be determined after consultation.

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4. What do I need to provide, to get a quote on a customized order?

Answer:

• Quantity of products.
• Number of Colors for logo & Approx. placement & logo size.
• Digitized logo - Electronic Art work and specifications must be submitted to receive a quote for embroidery or screen printing. We accept Illustrator, Photoshop (.psd, .tiff, .jpg, .eps), InDesign, and PDF's file formats. We recommend vector files. Files can be sent via email, CD, or FTP (Call for ftp instructions).

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5. What is a 6 Color Assorted Prepack (PP) and can I order one color?

Answer:

• You can specify a specific color from a Prepack for a sample. However, 6 Color Assorted Prepacks are SOLD ONLY as 6pcs assorted colors. Unless placing a custom order. Please contact us for custom order pricing.

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6. Shipping and shipping estimates?

Answer:

• BLIND SHIPMENTS - Must be indicate on PO.
• Shipments are UPS Ground unless indicated. Alternative shipping method must be in writing or indicated on Purchase Order.
• Most orders will next day, unless inventory and warehouse volume conflicts.
• Shipping Estimate are approximate. Shipping cost can not be determined until time of shipping.
• Rule of Thumb - you can approximate shipping at 10% to15% of the cost of your order.
• All products are FOB, TX, and are subject to change without notice.

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7. Returns & Cancellations?

Answer:

• Damage/defect claims must be made 30 days of receipt of goods. No returns will be accepted without an authorization number. SNS only accepts returns due to manufacturer defect, not customer abuse.
• Credit will only be issued after receipt and inspection of goods.
• Imprinted goods are not returnable. Returned non-imprinted merchandise or blanks goods are subject to a 20% restocking charge.
• All cancellations must be confirmed in writing and are subject to all costs incurred.

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8. Who do I contact with product Questions?

Answer:

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